Shipping policy
Please note that all dates, times and guarantees are subject to Royal Mail's Public Holidays which can be found here
Dispatch Times
At this moment in time, we dispatch to Scotland, England & Wales.
All orders placed on Sunday - Thursday will be dispatched on the next working day. If an order is placed Friday or Saturday, the order will be dispatched on the Monday.
Should you require an item quicker than what we detail in this policy, please feel free to email us on thegrizzlybearingco@hotmail.com or in the Chat Box below.
UK - Delivery Services
The Delivery Services below are subject to the dispatch times detailed above.
For instance, if you place an order at 10pm on a Tuesday, it will be dispatched on the next working day and the delivery timescales below will then apply.
Small Order Delivery
Any orders comprising of up to four bearings will be charged £2.80 for Standard Delivery Royal Mail Tracked 48instead of £3.80.
Tracked 48 - Delivery Aim within 2 days (Not Guaranteed)
Orders under £75 will be charged at flat rate delivery cost of £3.80.
Tracked 24 - Delivery Aim is Next Day (Not Guaranteed)
Orders under £75 will be charged at flat rate delivery cost of £4.80.
All orders over £75 will receive free Tracked 24 postage.
SHIPPING TO THE EUROPEAN UNION
We ship to EU countries via Royal Mail International Tracked
Delivery Times
- Dispatch: Same day if ordered before 3pm (Mon-Fri, Sun)
- Delivery: 5-10 working days from dispatch
- Tracking: Full tracking provided for all EU orders
Shipping Costs
- Standard EU shipping: £16.00
IMPORTANT: VAT & CUSTOMS CHARGES
**You are responsible for paying import VAT and any customs duties when
your order arrives in your country.**
What You'll Pay:
**To us:** The price shown on our website + shipping (no VAT included)
**At delivery:** Import VAT and fees charged by your local customs authority
VAT Rates by Country:
Your local customs will charge VAT based on your country's rate
How It Works:
1. You place your order and pay us
2. We dispatch your order with customs declaration
3. Your parcel arrives in your country
4. Your postal service/customs contacts you for VAT payment and fees
5. You pay the VAT and fees
6. Your parcel is delivered
We cannot collect VAT on your behalf
Customs Documentation
We complete all required customs paperwork. You don't need to do anything except pay the VAT and fees when requested.
Customs Delays
Occasionally, customs processing can add 2-5 days to delivery time.
This is outside our control. Your tracking will show when your parcel
is held at customs.
Returns from EU
If you need to return an item:
- You're responsible for return shipping costs
- We recommend tracked shipping
- 14-day return window from delivery date
- Refund issued once item received and inspected
**We cannot refund customs charges or import VAT you've paid.**
Questions?
Contact us before ordering if you're unsure about customs charges or
delivery times or fees. We're happy to help.
Refused deliveries
If you refuse a delivery or do not pay the requisite VAT and fees, you will be responsible for :-
* Original shipping charges
* Return postage costs to us.
This amount will be deducted from your refund.
If the return fee exceeds the amount of the order (plus shipping costs), the package will be abandoned and you won't be refunded.
If you have any other questions regarding orders or delivery, please contact us using the Chat Box below.